Case Consultation & Practice Guidance
Overview
Supporting practitioners and teams to navigate complex cases involving domestic and family violence, child protection concerns, trauma, mental health challenges and family safety issues.
Consultation provides a structured space for reflection, analysis and decision-making while maintaining a focus on child safety, survivor partnership and perpetrator accountability.
Services
Complex Case Consultation
Domestic & Family Violence Case Reviews
Child Protection Consultation
Safety Planning Consultation
Family Reunification Planning
Multi-Agency Case Coordination Support
Secondary Consultation for Practitioners and Teams
Outcomes
Improved assessment and decision-making
Increased confidence managing complex cases
Stronger safety planning
Enhanced child-focused practice
Increased perpetrator accountability within casework
Better outcomes for children and families
Domestic & Family Violence Practice Consultancy
Overview
Supporting organisations to strengthen domestic and family violence-informed practice through implementation of the Safe & Together Model and perpetrator pattern-based approaches.
Consultancy focuses on helping organisations move beyond training and embed practice approaches into day-to-day service delivery.
Why This Matters
Training alone does not create practice change. Sustainable implementation requires ongoing reflection, consultation and organisational support.
Services
Safe & Together Implementation Support
Perpetrator Pattern Mapping
Case Mapping Reviews
Domestic Violence-Informed Practice Audits
Documentation and Assessment Reviews
Policy and Practice Consultation
Organisational Readiness Assessments
Outcomes
Increased perpetrator-focused practice
Reduced mother-blaming and failure-to-protect narratives
Improved assessment of coercive control
Stronger survivor partnership
More defensible case decisions
Greater consistency in domestic and family violence practice
Safe & Together™ Partner Agency
Heart-based is proud to be recognised as a Safe & Together™ Partner Agency and part of an international network committed to improving outcomes for children and families impacted by domestic and family violence.
Leadership, Supervision & Reflective Practice
Overview
Supporting supervisors, managers and leaders to develop confidence in leading domestic and family violence-informed practice and creating reflective, accountable teams.
Coaching is grounded in the Safe & Together Model, reflective supervision principles and strengths-based leadership approaches.
Services
Individual Coaching
Leadership Coaching
Supervisor Coaching
Reflective Practice Sessions
Team Development Sessions
Domestic Violence-Informed Supervision Support
Communities of Practice
Outcomes
Increased supervisory confidence
Improved critical thinking and reflective practice
Greater workforce capability
Enhanced support for practitioners
Improved implementation of training into practice
Stronger organisational leadership
Cultural Practice Consultation
Overview
Supporting organisations to strengthen culturally responsive and culturally safe practice when working alongside Aboriginal and Torres Strait Islander children, families and communities.
Consultation supports organisations to move beyond cultural awareness and towards meaningful cultural responsiveness.
Services
Cultural Practice Consultation
Cultural Reflection Sessions
Cultural Capability Reviews
Community Engagement Planning
First Nations Practice Support
Culturally Responsive Service Delivery Reviews
Outcomes
Increased cultural confidence
Improved engagement with First Nations families
More culturally responsive practice
Stronger relationships with communities
Enhanced organisational cultural capability
Improved service accessibility and inclusion